Terms of Service

Version: 1.4 Effective date: September 27, 2026 Last updated: 24 September 2026 Applies to: the Snora mobile application (iOS and Android) and any companion web application we may offer at snora.app (together, the "Service").

What changed in version 1.4: the Monthly plan now also includes the 7-day free trial for eligible new subscribers, which until now came with the Annual plan only (Sections 7.1, 7.2, 7.3, and 7.5). A trial on the Monthly plan ends in the standard monthly price, and the plan then renews every month. This only adds a benefit: no right of yours was reduced, and prices did not change.

What changed in version 1.3: Section 2 now describes the AI wake-up call, an optional feature in which a voice talks with you when an alarm rings. Section 3 adds that the AI wake-up call depends on your network and on outside AI services, that the alarm still rings with its built-in sound if either fails, and that you can always end the call. Section 4 adds that notes from the AI sleep coach, which arrives in a later app update, are for reference only and are not medical advice. Our Privacy Policy, version 1.5, describes what these features send and to whom. No right of yours was reduced, and nothing about pricing, billing, or Snora Plus changed.

What changed in version 1.2: Section 13 now describes how you actually end things, which it previously got wrong. It said you delete your account by emailing us or by uninstalling. In fact you can delete your account and all of your data inside the app, under Settings → Account → Delete account & data, and uninstalling does not remove the minimal server-side account record. Section 13 now states all three routes, and repeats that cancelling a subscription is separate from deleting an account. No right of yours was reduced, and nothing about pricing, billing, or Snora Plus changed.

What changed in version 1.1: Section 7 now sets out the full terms for Snora Plus, our optional paid subscription (plans, prices, the free trial and exactly when it turns into a paid subscription, auto-renewal, cancellation, refunds, and withdrawal rights). It also names RevenueCat, the service that validates your purchase with the store on our behalf (Section 7.7), and adds our business identification details (Section 17). Section 7 applies to purchases you make on or after the effective date above. Version 1.1 does not reduce any right you had under version 1.0, and the free tier remains free.

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1. Acceptance of these Terms

By downloading, accessing, or using the Service, you agree to these Terms of Service ("Terms") and to our Privacy Policy. If you do not agree, do not use the Service. If you use the Service on behalf of someone else, you confirm you are authorized to accept these Terms for them.

These Terms are provided in English. Where a translation is provided and conflicts arise, the English version governs, except where mandatory local consumer-protection law requires otherwise.

2. Description of the Service

Snora is an alarm application. Its distinguishing feature, the AI wake-up call, is optional: when an alarm you set this way rings, a voice talks with you, using the AI services described in our Privacy Policy (Section 4.6). You choose how the call ends, including only when you say you are up, and the emergency stop always ends it.

If we offer a companion web app, it is for managing and previewing alarms and settings only. Real alarms ring on the mobile app. A web app does not and cannot ring your alarm.

3. ALARM RELIABILITY: IMPORTANT DISCLAIMER

PLEASE READ THIS SECTION CAREFULLY. IT CONCERNS YOUR SAFETY AND RESPONSIBILITY.

Snora is software that depends on your device, its operating system, and its settings. An alarm may fail to ring, ring late, ring silently, or be suppressed for reasons outside Snora's control, including but not limited to:

• the device being powered off, out of battery, restarting, or in airplane mode;
• Do Not Disturb, Focus, silent mode, or volume set to zero;
• the operating system's power-saving / battery-optimization behavior, Android Doze, app standby, "force stop," or background-activity restrictions;
• missing or revoked notification, exact-alarm, or battery-optimization-exemption permissions;
• OS updates, manufacturer-specific customizations, third-party "task killer" or cleaner apps, headphones/Bluetooth routing, or other apps and hardware;
• device damage, malfunction, or storage being full.

The AI wake-up call also depends on your network connection and on outside AI services. If either fails, the alarm still rings with its built-in sound, and you can always end the call and stop the alarm.

YOU ARE SOLELY RESPONSIBLE FOR VERIFYING THAT YOUR ALARMS ACTUALLY WORK ON YOUR DEVICE. You should test your alarm, keep required permissions enabled, keep your device charged and within audible range, and, for anything important (work, travel, medication, health, or safety-critical wake-ups), use an independent, reliable backup alarm. Do not rely on Snora as your only means of waking up for critical events.

Snora does not guarantee that any alarm will ring or ring on time. To the maximum extent permitted by law, Snora is not liable for any missed alarm or its consequences. (This Section does not exclude liability that cannot be excluded under mandatory law; see Section 11.)

4. No medical or health advice

Snora is not a medical device and does not provide medical, clinical, diagnostic, therapeutic, or health advice. Snora makes no claim that it improves your sleep, your health, or your ability to wake up, and it does not diagnose, treat, or prevent any condition. Condition tags (e.g., "stress," "caffeine") and any rhythm information are for your personal, informational reference only. Notes and answers from the AI sleep coach, if you turn it on, are also for reference only and are not medical advice. For any sleep, health, or medical concern, consult a qualified professional. Do not use Snora as a substitute for professional advice or for any safety-critical medical timing (e.g., medication reminders) without an independent, reliable system.

5. Eligibility and age

You must be at least 14 years old to use the Service. During onboarding you self-attest that you meet this age requirement. If you are a minor under the age of majority in your jurisdiction, you may use the Service only with the involvement of a parent or legal guardian to the extent required by applicable law. We do not knowingly permit users under the minimum age (see our Privacy Policy, "Children").

Purchases by minors. If you are a minor, do not buy a subscription or any paid plan without the consent of your parent or legal guardian. A purchase made by a minor without that consent may be cancelled as provided by applicable law (in Korea, the Civil Act §5), and refunds for store purchases are handled by the app store that took the payment (Section 7.5).

6. Accounts

You may use core features with an anonymous account. You may optionally upgrade by adding an email or using a third-party OAuth sign-in. You are responsible for activity under your account and for keeping any sign-in credentials secure. Notify us at contact@snora.app if you believe your account has been compromised. We may suspend or terminate accounts that violate these Terms or applicable law, with notice where reasonably practicable.

7. Subscriptions and payments

Snora offers an optional paid plan called Snora Plus. The core alarm experience, including unlimited alarms, all alarm sounds, all wake missions, and your last-night report, stays free. Snora Plus unlocks additional features described in the app.

Snora Plus is offered in the versions of the app that include it. Where it is offered, the App Store or Google Play shows you the plans, and the price in your own currency, before you confirm anything. If the version you are using does not offer it, nothing in this Section applies to you and nothing is charged.

7.1 Plans and prices

Prices are charged in your local currency, vary by country, and may change over time. Applicable taxes may be added. The price and billing period that the App Store or Google Play shows you at the moment of purchase are the ones that govern, and those are what you agree to pay. If the price shown by the store differs from the table above, the store's price governs.

Where we offer an introductory or promotional price, the store shows you its duration and the standard price that applies afterwards. The offer applies only for the period stated, after which the plan renews at the standard price unless you cancel. Eligibility for a free trial or an introductory offer is determined by the store, and is generally available only once per store account.

7.2 Free trial

Where offered, the monthly and annual plans include a 7-day free trial for eligible new subscribers. Please read this section before you start a trial: it ends in a charge unless you act.

• Nothing is charged when you start the trial. Confirming the trial in the store does not charge you. The charge happens at the end of the trial, not at the moment you confirm.
• The trial converts into a paid subscription automatically. Unless you cancel at least 24 hours before the trial period ends, your store account is charged the standard price of the plan you chose, monthly or annual, for its first paid period, and the subscription begins and renews every month or every year from then on (Section 7.3).
• Cancelling is something only you can do, through the store. We cannot cancel a trial or a subscription on your behalf (Section 7.4). Deleting the app, or your Snora account, does not cancel the trial and does not stop the charge.
• You may cancel at any time during the trial (Section 7.4). If you cancel, you keep Plus for the remainder of the trial period and you are not charged.
• If you buy a subscription before the trial ends, any unused part of the free trial is forfeited, where the store provides for this.
• A free trial is available only once per store account, as determined by the store. Whether you are eligible is decided by the store, not by us, and the store shows you the trial length and the price that applies afterwards before you confirm.

7.3 Auto-renewal

The monthly and annual plans are auto-renewing subscriptions. Please read this carefully:

• Your subscription renews automatically for the same period, at the then-current price, unless you cancel at least 24 hours before the end of the current period.
• Your store account is charged within 24 hours before the current period ends, that is, immediately before each new period begins.
• If you started with a free trial, the first charge is taken at the end of the trial, not when you confirmed it (Section 7.2). After that, the monthly or annual cycle above applies.
• Renewal continues indefinitely until you cancel. There is no set number of renewals.
• The Lifetime plan is a one-time purchase and never renews or recharges (Section 7.6).

7.4 Cancelling and managing your subscription

You manage and cancel your subscription in your store account settings, not in Snora:

• iPhone and iPad: Settings app, then your name, then Subscriptions, then Snora, then Cancel Subscription.
• Android: Google Play app, then your profile icon, then Payments and subscriptions, then Subscriptions, then Snora, then Cancel subscription.

Because Apple and Google, not Snora, hold the billing relationship with you, we cannot cancel or turn off auto-renewal on your behalf. Two things to know:

• Deleting the Snora app does not cancel your subscription. Neither does deleting your Snora account (Section 7.8). Cancel with the store first, or you may continue to be charged.
• Cancelling stops future renewals. It does not cut short the period you have already paid for: Plus stays active until that period ends.

7.5 Refunds and rights of withdrawal

Refunds are processed by the app stores, not by Snora. Apple and Google are the merchants for in-app purchases, so refund requests are handled by them under their own policies:

• Apple: request a refund at reportaproblem.apple.com.
• Google Play: request a refund through your Google Play order history or Google Play support.

We do not process refunds directly, and we cannot reverse a store charge, because we never receive your payment details (Section 7.7).

Your mandatory statutory rights are not affected by the above, and nothing in these Terms takes them away. Where the law of your country gives you a right that is stronger than a store's policy, that right prevails:

• Korea (E-Commerce Act §17, right of withdrawal): you generally have 7 days to withdraw from a purchase, counted from the date of the contract or the date the content is made available to you, whichever is later. For digital content, the right of withdrawal may be restricted once the provision of that content has begun. That restriction applies only where we have clearly told you about it in advance and have given you a way to try the service before buying. This Section is that advance notice, and Snora provides both a permanently free tier and a free trial on the monthly and annual plans. Where the content is divisible, any such restriction applies only to the part already provided, and your right of withdrawal remains for the part not yet provided. The restriction does not apply where provision has not begun.
• EU and EEA (Consumer Rights Directive): you generally have a 14-day right of withdrawal for digital content. That right may be lost where supply begins immediately, with your express prior consent and your acknowledgement that you thereby lose it, as permitted by law.
• Minors (Korea, Civil Act §5): a purchase made by a minor without the consent of a legal representative may be cancelled as provided by law (Section 5).
• Elsewhere: any mandatory consumer guarantee under the law of your country of residence applies in full.

Refund timing (Korea). Where a statutory right of withdrawal applies, the E-Commerce Act Article 18(2) requires the refund within 3 business days of the withdrawal, counted from the day you withdraw for digital content. Apple and Google take the payment and issue the refund, so the money moves on their timetable, but that statutory deadline binds us jointly with them (Article 18(11)). If a refund you are statutorily entitled to has not arrived within 3 business days, tell us and we will pursue it with the store.

To exercise a statutory withdrawal right, or if a store refuses a request that you believe your local law entitles you to, contact contact@snora.app with the date and the store you purchased through. We will review it, and where your statutory right applies we will honor it and take the steps available to us with the store to give effect to it. We keep a record of such requests only as needed to handle them and to prevent abuse.

7.6 Lifetime purchase

• Lifetime is a one-time purchase, not a subscription. It does not renew, and there is no recurring charge.
• What "Lifetime" means, precisely. It grants Plus for as long as Snora offers Plus. It is not a promise that Plus, or the Service, will exist forever, and it is not a promise of permanent or perpetual access (Sections 10 and 13). We use the word "Lifetime" because the stores require the plan name shown in the app to match the product name filed with them, and this Section is what that name means.
• It is tied to the store account that bought it (your Apple Account or your Google account) and to the Snora account that holds the entitlement. To restore it after reinstalling or on a new device, sign in to Snora with the same account, or use Restore purchases with the same store account. A purchase made on one store cannot be moved to the other.
• Lifetime covers the Plus features available in the app, including Plus features we add to the plan later. If we discontinue Plus, or the Service, Section 13 and your mandatory consumer rights apply, and we will give notice as required by law.
• We do not offer refunds for a lifetime purchase beyond the store's policy and your statutory rights (Section 7.5).

7.7 Who handles the money, and who checks the purchase

All purchases are processed by Apple (App Store) or Google (Google Play) through your store account. They are the merchants for the sale. We never receive, see, or store your card number, bank details, or payment method, and we cannot charge you or refund you directly.

To know whether you actually bought Plus, the purchase has to be checked against the store. We do not do that ourselves. We use RevenueCat, Inc., a subscription-infrastructure provider in the United States, as our processor for this. When you purchase, restore a purchase, or open the app while payments are live, the app sends RevenueCat the store's receipt or purchase token and your Snora account identifier, and RevenueCat validates the purchase with Apple or Google and returns your entitlement (Plus or not). Your Plus access is granted only on the strength of that server-verified answer, never on the app's word alone.

Our Privacy Policy, Sections 4.1, 8, and 10, sets out exactly what RevenueCat receives, why, where it is stored, and how long it is kept.

Your entitlement is tied to your Snora account and to the store account that paid. If you use Snora with an anonymous account, add an email address or sign in before purchasing so that your Plus access can be recovered if you lose your device.

7.8 What happens when Plus ends

• When you cancel, Plus features remain available until the end of the period you have already paid for. After that, your account returns to the free tier.
• If a renewal payment fails, or a purchase is refunded, revoked, or charged back, we may end your Plus entitlement once the store tells us the purchase is no longer valid.
• Your data is not deleted when Plus ends. Your on-device data (alarms, sleep and rhythm records) stays on your device, and the free tier keeps working. Plus-only views, such as longer report history, simply stop being shown. The limited account data we hold on our servers is retained under our Privacy Policy, and you can delete your account and data at any time at snora.app/delete.
• Deleting your Snora account does not cancel your subscription with Apple or Google. Cancel in your store account settings first (Section 7.4).

7.9 Price and plan changes

We may change prices, plans, and what Plus includes, on a forward-looking basis only.

• A price increase applies only to renewals after we have given you notice. It never applies to a period you have already paid for.
• We give notice as required by applicable law and by the store's rules. Your subscription will not renew at a higher price unless you agree to the new price. In Korea this is not conditional on store rules: E-Commerce Act Article 13(6) requires your prior consent before a recurring charge increases, and we treat that as the rule everywhere.
• If you do not accept a change, cancel before it takes effect (Section 7.4).
• We will not remove a Plus feature during a period you have already paid for without offering a comparable replacement or, where required by law, another remedy.

7.10 Payment abuse

Attempting to obtain Plus without paying, tampering with entitlement or subscription checks, or abusing refunds or chargebacks is a breach of Section 8. We may revoke an entitlement that was obtained improperly.

If you believe you were charged in error, contact the relevant app store first. You may also contact contact@snora.app and we will assist where we are able.

7a. Notifications

Snora sends functional notifications that are part of the core service, most importantly your alarms and alarm-reliability alerts. These are necessary for the app to work and are not marketing.

We do not currently send marketing or promotional notifications. If we introduce them in the future, we will request your separate, opt-in consent first, will not send them during restricted night-time hours where applicable law (including Korea's Network Act) so requires, and you will be able to turn them off at any time without affecting your functional alarm notifications.

8. Acceptable use and account sanctions

You agree not to:

• use the Service for any unlawful purpose or in violation of these Terms;
• reverse engineer, decompile, or attempt to extract source code, except to the extent this restriction is prohibited by applicable law;
• interfere with, disrupt, overload, or attempt to gain unauthorized access to the Service or our backend;
• circumvent access controls, entitlement or subscription checks, age gates, or security measures, or attempt to obtain paid features without paying;
• create accounts to evade a prior suspension, or repeatedly re-register from the same device or payment method to circumvent a restriction;
• engage in payment fraud, chargeback abuse, or fraudulent refund requests;
• resell, sublicense, or commercially exploit the Service without our written permission;
• upload malware or use the Service to infringe others' rights.

Sanctions. If you breach this Section or applicable law, we may, proportionately to the violation, warn you, restrict or suspend specific features, suspend, or terminate your account or access, and revoke improperly obtained entitlements. We will give notice where reasonably practicable, except where immediate action is needed to prevent harm, fraud, or a legal violation. These measures do not limit any mandatory consumer rights you may have.

9. Intellectual property and license

The Service, including its software, design, "Snora" and related names, logos, and content, is owned by Snora or its licensors and is protected by intellectual property laws. Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to use the Service for your own non-commercial use. You retain ownership of any content or data you create; as described in our Privacy Policy, your sleep/rhythm/condition data stays on your device, except what you choose to send to the AI features, and is not licensed to us. You may not use our trademarks without our prior written consent.

10. Disclaimers

Except where prohibited by mandatory law, the Service is provided "as is" and "as available," without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that alarms will ring (see Section 3).

This Section does not exclude or limit any warranty or right that cannot lawfully be excluded, including statutory consumer guarantees under the law of your country of residence.

11. Limitation of liability

To the maximum extent permitted by applicable law:

• Snora and its officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, or missed alarms and their consequences, arising out of or relating to the Service.
• Snora's total aggregate liability for all claims relating to the Service will not exceed the greater of (a) the total amount you paid to Snora (via the app stores) for the Service in the twelve (12) months before the event giving rise to the claim, or (b) the equivalent of USD 100.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable mandatory law, including liability for death or personal injury caused by negligence, for fraud, or for any liability that may not be limited under Korean consumer law (including the Act on the Regulation of Terms and Conditions) or the consumer-protection law of your country of residence. Where such law applies, the above limitations apply only to the extent permitted, and your mandatory statutory rights are unaffected.

11a. Security incidents

We maintain reasonable safeguards for the limited data we hold (see our Privacy Policy). If we become aware of a security breach affecting your personal data, we will notify affected users and the competent authorities as and where required by applicable law, in Korea in accordance with the PIPA (Personal Information Protection Act), including its breach-notification requirements (§34), and take reasonable steps to investigate and mitigate the incident. Because your sleep, rhythm, and condition data stay on your device and are never stored on our servers (what you choose to send to the AI features passes through without being kept, as described in our Privacy Policy, Section 4.6), they are outside the scope of any breach of our backend.

12. Indemnity

To the extent permitted by law, you agree to indemnify Snora against third-party claims arising from your unlawful use of the Service or your breach of these Terms. This does not apply to claims arising from our own breach, negligence, or willful misconduct, and does not limit your mandatory consumer rights.

13. Termination

You may stop using the Service at any time. There are three things to know, and they are not the same thing:

• Deleting your account and data, in the app. Open Snora, go to Settings, then Account → Delete account & data, and confirm. This is the complete route: it permanently removes your on-device data (alarms, sleep and rhythm records) and your server-side account record, including your consent records and any entitlement record, and it asks RevenueCat to delete the customer record it holds for you (Section 7.7). It cannot be undone. Step-by-step instructions, and what deletion does not reach, are at snora.app/delete.
• Uninstalling the app. This removes the on-device data with it, but it does not delete the minimal server-side account record described in our Privacy Policy. If you can no longer open the app and want that record removed, email contact@snora.app and we will help.
• Cancelling a subscription is separate. Deleting your account does not cancel a Snora Plus subscription, and neither does uninstalling. Cancel in your store account settings first (Section 7.4), or you may continue to be charged.

We may suspend or terminate your access if you materially breach these Terms or as required by law, with notice where reasonably practicable. Sections that by their nature should survive (e.g., disclaimers, limitation of liability, governing law) survive termination.

14. Governing law and dispute resolution

These Terms are governed by the laws of the Republic of Korea, without regard to conflict-of-laws rules.

Consumer carve-out: If you are a consumer, this choice of law does not deprive you of the protection of the mandatory consumer-protection provisions of the law of your country of habitual residence, and you may bring proceedings in the courts of your place of residence where mandatory law so provides.

For users who are not consumers, or where permitted, the Seoul Central District Court will have jurisdiction as the court of first instance. For Korean consumers, jurisdiction follows the Korean Civil Procedure Act (the consumer's place of residence), and nothing here imposes an unfair forum on a consumer.

15. Changes to these Terms

We may update these Terms. We will give notice of material changes through the app or at snora.app at least 3 days before they take effect, and at least 30 days in advance (with individual notice where feasible) for changes that are unfavorable to you or where required by law. If you do not agree to a change, stop using the Service before it takes effect. Continued use after the effective date constitutes acceptance, to the extent permitted by law.

16. Miscellaneous

If any provision is found unenforceable, the rest remains in effect, and the unenforceable provision is modified to the minimum extent necessary. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets, without diminishing your rights.

17. Contact and business identification

WorkNPLAY Inc. (operator of Snora) Email: contact@snora.app Web: snora.app

17.1 Who operates Snora

Snora is built and operated by WorkNPLAY Inc., a company registered in the Republic of Korea. Apple and Google are the merchants of record for every in-app purchase: they take the payment, issue the receipt, and handle refunds under their own policies, subject to your statutory rights (Sections 7.5 and 7.7).

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Change history

• v1.4 (last updated September 24, 2026, effective September 27, 2026): Sections 7.1, 7.2, 7.3, and 7.5 extend the 7-day free trial to the Monthly plan, where it previously applied to the Annual plan only. A Monthly trial converts to the standard monthly price and renews monthly. Only a benefit was added: no right was reduced, and prices did not change.
• v1.3 (last updated September 17, 2026, effective September 21, 2026): Section 2 describes the optional AI wake-up call in place of Wake Confidence, which the app is retiring. Section 3 adds that the AI wake-up call depends on the network and on outside AI services, falls back to the alarm's built-in sound, and can always be ended, and drops the sentence about a "Safe" status. Section 4 adds that AI sleep coach notes are for reference only and are not medical advice. Sections 7.8, 9, 10, 11a, and 13 no longer mention Wake Confidence, and Sections 9 and 11a state that what you choose to send to the AI features passes through our servers without being kept. No right was reduced, and nothing about plans, prices, billing, or refunds changed.
• Provider change (13 September 2026): the provider of Snora changed from Foo AI Corp. to WorkNPLAY Inc. following a transfer of app ownership. The company name, business registration number, address and mail-order sales registration number below are now those of the new company. What we collect, why, and your rights did not change.
• v1.2 (last updated August 3, 2026, effective August 10, 2026): corrected Section 13 (Termination). The previous text offered only two routes, email us or uninstall, and did not know that account deletion is available inside the app (Settings → Account → Delete account & data), which is what snora.app/delete has documented all along. It also left the impression that uninstalling deletes everything, when it removes only the on-device data. Section 13 now sets out the three routes separately, states what each one does and does not reach, and repeats that cancelling a Snora Plus subscription with the store is separate from deleting an account. Clarification only: no right was reduced, and nothing about plans, prices, billing, or refunds changed.
• v1.1 (last updated July 13, 2026, effective July 20, 2026): Section 7 rewritten in full for the launch of Snora Plus (plans and prices, 7-day free trial, when exactly the trial turns into a paid charge, auto-renewal and the 24-hour rule, cancelling through the store and the fact that we cannot cancel for you, refunds and statutory rights of withdrawal, what "Lifetime" does and does not promise, what happens when Plus ends, price changes, payment abuse). Section 7.7 names RevenueCat, Inc. as the processor that validates purchases with the stores on our behalf, and corrects the earlier statement that we validate receipts on our own server. Section 5 adds a note on purchases by minors. Section 17 adds Korean business identification.
• v1.2a (last updated August 12, 2026): corrected the registered address in Section 17.1 (Yuseong-gu, not Seo-gu), removed the hosting-provider and business-info-lookup rows, and put every label in English. Correction only: no right was reduced and no term changed.
• v1.0 (July 1, 2026): Initial publication.