Version: 1.0 Effective date: [HITL: EFFECTIVE DATE, e.g. 2026-07-01] Last updated: [HITL: EFFECTIVE DATE] Applies to: the Snora mobile application (iOS and Android) and the companion web application at snora.app (together, the "Service").
1. Acceptance of these Terms
By downloading, accessing, or using the Service, you agree to these Terms of Service ("Terms") and to our Privacy Policy. If you do not agree, do not use the Service. If you use the Service on behalf of someone else, you confirm you are authorized to accept these Terms for them.
These Terms are provided in English. Where a translation is provided and conflicts arise, the English version governs, except where mandatory local consumer-protection law requires otherwise.
2. Description of the Service
Snora is an alarm application. Its distinguishing feature, "Wake Confidence," shows you — before you sleep — a qualitative status (Safe / Caution / Risk) indicating whether your next alarm appears to be set up to ring reliably, based on factors such as your device's notification and battery permissions and your wake/bedtime rhythm over time.
The companion web app is for managing and previewing alarms and settings only. Real alarms ring on the mobile app. The web app does not and cannot ring your alarm.
Wake Confidence is an informational indicator only. It is not a guarantee that an alarm will ring, and it makes no medical, health, or performance claims (see Sections 4 and 5).
3. ALARM RELIABILITY — IMPORTANT DISCLAIMER
PLEASE READ THIS SECTION CAREFULLY. IT CONCERNS YOUR SAFETY AND RESPONSIBILITY.
Snora is software that depends on your device, its operating system, and its settings. An alarm may fail to ring, ring late, ring silently, or be suppressed for reasons outside Snora's control, including but not limited to:
- the device being powered off, out of battery, restarting, or in airplane mode;
- Do Not Disturb, Focus, silent mode, or volume set to zero;
- the operating system's power-saving / battery-optimization behavior, Android Doze, app standby, "force stop," or background-activity restrictions;
- missing or revoked notification, exact-alarm, or battery-optimization-exemption permissions;
- OS updates, manufacturer-specific customizations, third-party "task killer" or cleaner apps, headphones/Bluetooth routing, or other apps and hardware;
- device damage, malfunction, or storage being full.
YOU ARE SOLELY RESPONSIBLE FOR VERIFYING THAT YOUR ALARMS ACTUALLY WORK ON YOUR DEVICE. You should test your alarm, keep required permissions enabled, keep your device charged and within audible range, and — for anything important (work, travel, medication, health, or safety-critical wake-ups) — use an independent, reliable backup alarm. Do not rely on Snora as your only means of waking up for critical events.
Snora does not guarantee that any alarm will ring or ring on time, and a "Safe" Wake Confidence status is an estimate based on available signals, not a guarantee. To the maximum extent permitted by law, Snora is not liable for any missed alarm or its consequences. (This Section does not exclude liability that cannot be excluded under mandatory law — see Section 11.)
4. No medical or health advice
Snora is not a medical device and does not provide medical, clinical, diagnostic, therapeutic, or health advice. Snora makes no claim that it improves your sleep, your health, or your ability to wake up, and it does not diagnose, treat, or prevent any condition. Condition tags (e.g., "stress," "caffeine") and any rhythm information are for your personal, informational reference only. For any sleep, health, or medical concern, consult a qualified professional. Do not use Snora as a substitute for professional advice or for any safety-critical medical timing (e.g., medication reminders) without an independent, reliable system.
5. Eligibility and age
You must be at least 14 years old to use the Service. During onboarding you self-attest that you meet this age requirement. If you are a minor under the age of majority in your jurisdiction, you may use the Service only with the involvement of a parent or legal guardian to the extent required by applicable law. We do not knowingly permit users under the minimum age (see our Privacy Policy, "Children").
6. Accounts
You may use core features with an anonymous account. You may optionally upgrade by adding an email or using a third-party OAuth sign-in. You are responsible for activity under your account and for keeping any sign-in credentials secure. Notify us at support@snora.app if you believe your account has been compromised. We may suspend or terminate accounts that violate these Terms or applicable law, with notice where reasonably practicable.
7. Subscriptions, billing, auto-renewal, and refunds
Some features may require a paid subscription (e.g., "plus" or "pro" tiers). When paid tiers are available:
- Billing through the app stores. All purchases and subscriptions are processed by Apple App Store or Google Play using your store account. We never receive your card or payment-method details; we receive only a store receipt / transaction identifier to grant your entitlement.
- Auto-renewal. Subscriptions automatically renew at the then-current price for the same period unless you cancel at least 24 hours before the end of the current period (or as the relevant store specifies). The price, billing period, and renewal terms are shown at purchase.
- Managing and cancelling. You manage, cancel, or turn off auto-renewal through your Apple or Google account settings, not through Snora. Deleting the app does not cancel a subscription.
- Refunds. Because purchases are processed by the app stores, refunds are governed by Apple's and Google's policies, and refund requests are generally handled by them. Where mandatory consumer law gives you a stronger right, that right applies:
- Korea (전자상거래법 청약철회 / 콘텐츠산업진흥법): consumers generally have a right to withdraw a purchase ("청약철회") within 7 days. For digital content that has begun to be used or supplied immediately with your prior consent, statutory exceptions to withdrawal may apply, as permitted by law.
- EU/EEA (Consumer Rights Directive): consumers generally have a 14-day right of withdrawal for digital purchases, which may be waived for digital content supplied immediately once you expressly consent and acknowledge losing that right, as permitted by law.
- Minors (Korea, 민법): purchases made by a minor without the consent of a legal representative may be cancelled and refunded as provided by law.
- Price and tier changes. We may change prices or features prospectively. Changes apply only to renewals after notice; your current paid period is honored.
If you believe you were charged in error, contact the relevant app store first; you may also contact support@snora.app and we will assist where we are able.
7a. Notifications
Snora sends functional notifications that are part of the core service — most importantly, your alarms and alarm-reliability alerts. These are necessary for the app to work and are not marketing.
We do not currently send marketing or promotional notifications. If we introduce them in the future, we will request your separate, opt-in consent first, will not send them during restricted night-time hours where applicable law (including Korea's 정보통신망법) so requires, and you will be able to turn them off at any time without affecting your functional alarm notifications.
8. Acceptable use and account sanctions
You agree not to:
- use the Service for any unlawful purpose or in violation of these Terms;
- reverse engineer, decompile, or attempt to extract source code, except to the extent this restriction is prohibited by applicable law;
- interfere with, disrupt, overload, or attempt to gain unauthorized access to the Service or our backend;
- circumvent access controls, entitlement or subscription checks, age gates, or security measures, or attempt to obtain paid features without paying;
- create accounts to evade a prior suspension, or repeatedly re-register from the same device or payment method to circumvent a restriction;
- engage in payment fraud, chargeback abuse, or fraudulent refund requests;
- resell, sublicense, or commercially exploit the Service without our written permission;
- upload malware or use the Service to infringe others' rights.
Sanctions. If you breach this Section or applicable law, we may, proportionately to the violation, warn you, restrict or suspend specific features, suspend, or terminate your account or access, and revoke improperly obtained entitlements. We will give notice where reasonably practicable, except where immediate action is needed to prevent harm, fraud, or a legal violation. These measures do not limit any mandatory consumer rights you may have.
9. Intellectual property and license
The Service, including its software, design, "Snora" and related names, logos, and content, is owned by Snora or its licensors and is protected by intellectual property laws. Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to use the Service for your own non-commercial use. You retain ownership of any content or data you create; as described in our Privacy Policy, your sleep/rhythm/Wake Confidence/condition data stays on your device and is not licensed to us. You may not use our trademarks without our prior written consent.
10. Disclaimers
Except where prohibited by mandatory law, the Service is provided "as is" and "as available," without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that alarms will ring (see Section 3), or that Wake Confidence will be accurate.
This Section does not exclude or limit any warranty or right that cannot lawfully be excluded, including statutory consumer guarantees under the law of your country of residence.
11. Limitation of liability
To the maximum extent permitted by applicable law:
- Snora and its officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, or missed alarms and their consequences, arising out of or relating to the Service.
- Snora's total aggregate liability for all claims relating to the Service will not exceed the greater of (a) the total amount you paid to Snora (via the app stores) for the Service in the twelve (12) months before the event giving rise to the claim, or (b) the equivalent of USD 100.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable mandatory law, including liability for death or personal injury caused by negligence, for fraud, or for any liability that may not be limited under Korean consumer law (including the 약관규제법) or the consumer-protection law of your country of residence. Where such law applies, the above limitations apply only to the extent permitted, and your mandatory statutory rights are unaffected.
11a. Security incidents
We maintain reasonable safeguards for the limited data we hold (see our Privacy Policy). If we become aware of a security breach affecting your personal data, we will notify affected users and the competent authorities as and where required by applicable law — in Korea, in accordance with the 개인정보보호법 (Personal Information Protection Act), including its breach-notification requirements (§34) — and take reasonable steps to investigate and mitigate the incident. Because your sleep, rhythm, Wake Confidence, and condition data stay on your device and are never sent to our servers, they are outside the scope of any breach of our backend.
12. Indemnity
To the extent permitted by law, you agree to indemnify Snora against third-party claims arising from your unlawful use of the Service or your breach of these Terms. This does not apply to claims arising from our own breach, negligence, or willful misconduct, and does not limit your mandatory consumer rights.
13. Termination
You may stop using the Service at any time and delete your account by contacting support@snora.app or by uninstalling the app (which removes on-device data). We may suspend or terminate your access if you materially breach these Terms or as required by law, with notice where reasonably practicable. Sections that by their nature should survive (e.g., disclaimers, limitation of liability, governing law) survive termination.
14. Governing law and dispute resolution
These Terms are governed by the laws of the Republic of Korea, without regard to conflict-of-laws rules.
Consumer carve-out: If you are a consumer, this choice of law does not deprive you of the protection of the mandatory consumer-protection provisions of the law of your country of habitual residence, and you may bring proceedings in the courts of your place of residence where mandatory law so provides.
For users who are not consumers, or where permitted, the courts having jurisdiction over [HITL: COURT / VENUE — e.g., Seoul Central District Court] will have jurisdiction. For Korean consumers, jurisdiction follows the Korean Civil Procedure Act (소비자 주소지 기준), and nothing here imposes an unfair forum on a consumer.
15. Changes to these Terms
We may update these Terms. We will give notice of material changes through the app or at snora.app at least 7 days before they take effect, and at least 30 days in advance (with individual notice where feasible) for changes that are unfavorable to you or where required by law. If you do not agree to a change, stop using the Service before it takes effect. Continued use after the effective date constitutes acceptance, to the extent permitted by law.
16. Miscellaneous
If any provision is found unenforceable, the rest remains in effect, and the unenforceable provision is modified to the minimum extent necessary. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets, without diminishing your rights.
17. Contact
[HITL: LEGAL ENTITY NAME] [HITL: REGISTERED ADDRESS] Email: support@snora.app Web: snora.app
Change history — v1.0 ([HITL: EFFECTIVE DATE]): Initial publication.